Managing Human Resources Case Study Example | Topics and Well Written Essays - 2750 words

Managing Human Resources - Case Study Example Therefore the function of the human resource department then becomes central to the operation of any organization. The department is given the role of hiring, supervising and organizing training and development of the workforce. Therefore it is important to the management and development of the workforce. (Beer, 1995) In order to function properly, human resource department comes with particular policies and strategic plans that act as guidelines on how the organization is going to function. These policies and guidelines helps the organization to function properly in light of various workforce need for the organization. In order to ensure that these polices meets the needs for the organization and of the workforce, strategic human resource management (SHRM) has become the cornerstone for planning any human resource activities in an organization. Therefore SHRM has become the central focus to the operation of the human resource. SHRM implies the organized way in which the human resource department and in this case the whole organization comes up with strategies to manage the workforce. It involves taking into consideration a number of perspectives which are important of the operation of the department as a whole. ... (Truss, 2004) Background of Sainsbury J. Sainsbury plc. is one of the leading food retail in the UK and has been able to establish interest in non-food and financial services. It was established in 1869 by John James and Mary Ann Sainsubring and it has been declared Britain longest standing major food retailing chain. It was established with a mission for making the company the first choice for consumers for quality goods, delivering of products and outstanding qualities which are cost effective. The shareholding is a mixed of individual with 42% shares, Bank and nominees with 56% and insurance companies with 2% of the shares. The group is made up of service chain supermarket called Sainsbury's supermarket, Bells stores, Jacksons Stores, and Sainsbury Banks. The corporation employs more the 145,000 people in all its operations. The company has been in the market for along time and has built a business empire based on its principle of ensuring that they give their customers the best butter in the world and at the affordable price. It has aimed at cutting in niche in the market by becoming the leading consumer first choice for food, delivering of outstanding quality products at the most competitive price in the market. The company has been taking various steps towards ensuring that it satisfies its customers in terms of meeting their demands through delivery of high quality goods and through ensuring that it pays attention to the matters of the environment. The company is best known for various productions in the market. Sainsbury has been know not only as a leading supermarket retailers in the UK but is also knows for other holdings. It operates Shaw's supermarkets Inc, Sainsbury Bank, J Sainsbury Developments Ltd, and Sainsbury's Property

Service Marketing Article Example | Topics and Well Written Essays - 2500 words

Service Marketing - Article Example The different concepts which apply to this specific hotel work as a framework that exemplifies successful services and interactions with customers for growth within the overall corporation. Models of Service Interactions The concept of service interactions is one which can’t be done with the use of customer service representatives alone. For this to work effectively, models need to be initiated, specifically which provide options and assistance to those interested in the hotel. The business process management system is one of the main associations with the service interactions and the concepts which are a part of the system. This includes workflows, shared agendas, managers, job lists and components that are based on the internal needs of enterprises (Baina, Tata, Benali, 2002). As data can be provided for workers about the structure of the organization and the way that it works, there is the ability to create tasks related to services. The business process management system t hen works to have services available to customers, specifically because of the integrated system and the way in which this works to serve the customer (Baina, Tata, Benali, 2002). ... d with technology which can be provided to assist with services while boosting the interactions which occur among those working in a service related industry (Zaha, Dumas, 2006). The main concept with the architecture is based on several units that work independently and which include data. The data is then processed and can be exchanged through other units which are used. The interaction of the various data and tools can then be used to mainstream the different services which are being provided by individuals, the schedules which are available and other workflow processes. As this technology is used, it is able to increase the responses from those who are using the services (Zaha, Dumas, 2006). The use of technology at the Marriott ranges from the Internet reservations to faster check – ins and options for room service through the use of technical components. The workflow process and extra information is also available for employees and managers, all which mainstreams the nee ded data. There are cross references also which are a part of the data, specifically so managers can ensure that all work is cared for at the hotels. The technological tools which work to provide support are then followed by models based on personal interactions which occur among individuals. This is based on marketing models which are reinforced through employees and which enter into the expected requirements of those working in a specific industry. The relationships which are built through marketing come from the advertisements of customer service providing a high level of comfort (Rust, Chung, 2006). This is furthered by employees working with the back – end systems, workflow processes and internal systems to provide the right level of service interactions. The concept of relationship